We take your privacy very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
Personal information we collect and hold about you
The type of personal information we collect about you depends on the relationship we have with you.
We may collect and use the following personal information about you:
Visitors to website
This personal information is required to provide services or items to you or to receive services or items from you. If you do not provide personal information we ask for, it may delay or prevent us from providing or obtaining items and/or services to you.
How your personal information is collected
We collect most of this personal information directly from you in person, by telephone, email and/or via our website. However, we may also collect information:
How and why we use your personal information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, for example:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
We may use your personal information to send you updates by email, post or social media communications about our artwork, a particular artist’s products, services, art fairs and events including exclusive offers, promotions, new artworks and new artists.
We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never sell it to other organizations outside the untrained edit for marketing purposes.
We may share your personal information for marketing purposes with third parties but only where we have engaged such third parties to market on our behalf and only in relation to our existing or new artwork, artists, events and art fairs. They will only act upon our strict instructions and we will only allow them to handle your personal information if we are satisfied that they will take appropriate measures to protect your personal information.
You have the right to opt out of receiving promotional communications at any time by:
Who we share your personal information with
We routinely share personal information with:
We only allow our service providers to handle your personal information if we are satisfied that they will take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and/or to you. We may also share personal information with external auditors for accreditation and the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymized but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Where your personal information is held
Information may be held at our galleries and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
How long your personal information will be kept
We will keep your personal information while we are providing artwork and services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this notice. Different retention periods apply for different types of personal information, we keep provenance records or artworks indefinitely to prevent forgeries and preserve the value of artworks. For other personal data we carry out an annual audit to establish what is still necessary. Further details on this are available in our retention schedule which is available upon request by contacting us using our details below.
When it is no longer necessary to retain your personal information, we will delete or anonymize it.
You have the following rights, which you can exercise free of charge:
Access: The right to be provided with a copy of your personal information (the right of access)
Rectification: The right to require us to correct any mistakes in your personal information
To be forgotten: The right to require us to delete your personal information—in certain situations
Restriction of processing: The right to require us to restrict processing of your personal information—in certain circumstances, for example if you contest the accuracy of the data
Data portability: The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object: The right to object:
Not to be subject to automated individual decision making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
If you would like to exercise any of those rights, please:
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is manifestly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Keeping your personal information secure
We have appropriate security measures to prevent personal information from being accidentally lost or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Changes to this privacy notice
We may change this privacy notice from time to time and we will provide you with details of accessing the privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
How to contact us
Please contact us by email or telephone if you have any questions about this privacy notice or the information we hold about you.
Our contact details are:
1. Shipping is available within the United States.
2. All sales are final. No refunds or exchanges. If something is damaged in shipping, please contact us within 2 business days.
3. Most Orders are processed within 5 business days. You will be notified via email once your order ships.
4. All images are edited to best match the true colors of each individual piece. Slight variances may occur.
5. Frames are chosen by the artist to compliment the painting. Therefore, the untrained edit is unable to swap out frames.